Conference Schedule

General Session

Session description available shortly.

Tech Session Challenger 600 Series

The Challenger 600/601/604/605 Technical Briefing will provide attendees with an update on technical issues pertinent to the maintenance and operation of the aircraft. The presentation will have an update on top technical issues, such as the new Angle of Attack (AOA) vane, fuel system and flap systems, etc. The topics will cover a description of the technical issue, a status of the corrective action / investigation to the issue and availability of Service Bulletins where applicable.

Tech Session Learjet Series

The Learjet 20/30/55 Technical update will provide attendees with information pertinent to the maintenance of their aircraft. Information includes updates on Technical Publications and troubleshooting tips on aircraft systems.

The Learjet 31A/40/45 Technical update will provide attendees with information pertinent to the maintenance and operation of the Learjet 31A/40/45 aircraft. Information includes recent improvements to the systems available through Service Bulletins, Key Troubleshooting Systems, e-inspector, Smart Cards, MRA tags, Maintenance updates, and status of the top issues.

The Learjet 60 Technical update will provide attendees with information pertinent to the maintenance and operation of the Learjet 60 aircraft. Information includes recent improvements to the systems available through Service Bulletins, Key Troubleshooting Sytems, Smart Cards, MRA tags, Maintenance updates, and status of the top issues.

SmartFix Plus - Hands-on Session

This workshop will be equipped with laptop computers with on-line access to SmartFix Plus for all released aircraft models.

Representatives from our SmartFix Plus Team, Field Service and Customer Support Engineering will be present for direct consultation during the hands-on sessions.

Topics will include:
- Introduction to SmartFix Plus for pilots and maintenance personnel.
- Introduction to Smart Ops for Global pilots
- Basic troubleshooting using SmartFix Plus for maintenance personnel
- Advanced troubleshooting using SmartFix Plus for maintenance personnel

SmartFix Plus PC Desktop Apps, Blackberry Apps and Stand Alone Smart Ops packages will be available at this session.

SmartFix Plus troubleshooting training qualifies for FAA IA renewal.

Enhancement to Take-off - Operational Safety Margins / Winter Ops

Topics covered:
- Aircraft Design and Operation.
- Natural Aerodynamic Stall.
- Premature Stall and Environmental Factors.
- Contamination Effects.
- Ground Effects and Rapid/Early Rotation.
- Sideslip.
- Contamination Effects - Slats Versus 'Hard' Wings.
- Tailplane Icing.
- Status of Takeoff Safety Enhancement Initiative.

CIC - Hands-on Session

This workshop will provide users with on-line tutorial to the CIC website. Participants will learn tips and tricks to find all the informtion they need quickly and efficiently. Learn about our online services and ask questions. Provide feedback in an open learning environment.

Emerging Regulations/Navigation with Universal Weather

Basic requirements of three of the most burning regulatory issues facing the industry today, including: EU-ETS, ISBAO, and SMS.Latest news and information for each issue and clear up some of the confusion regarding these topics.

Attendees of this session will leave with:
An understanding of the processes that will be covered under CBP such as the Border Overflight Exemption Program, APIS, USVISIT, NSEERS, Visa Waiver Program and ESTA, and more.

An understanding of steps being taken by DHS, CBP and TSA to limit overlapping and unnecessary vetting programs i.e. eAPIS, TSA Waivers, TSA Security Programs.

How EU-ETS impacts their operations
Why they should monitor emissions now
What is ISBAO/SMS and how it impacts their operations?
Why they should begin implementing ISBAO/SMS now?
Where to turn to for free resources available to help answer their questions
Cover: WAAS- LPV: RNP SAAR; ADS-B Out; Link 2000+; EU CDPLC; FANS/CPDLC; TCAS CH 7.1; CVR and DFDR

Tech Session Global Series

The Global Technical Briefing will provide attendees with an update on technical issues pertinent to the maintenance and operations of the aircraft. The presentation will have update on top technical issues such as the Slat Flap Control Unit (SFCU), and the passenger door motor failures. The topics will cover a description of the technical issue, a status of the corrective action / investigation to the issue and availability of Service bulletins where applicable.

Understanding the Authorized Service Facility Network

The focus of this session will allow Customers to gain a better understanding and benefits of using the Authorized Service Facilities. This session provides an overview of Bombardier's approved ASF network (administration of warranty & smart parts, program initiatives (RIMP), MRP support, technical support, etc). Customers are encouraged to share their experiences, ideas and suggestions.

SmartFix Plus - Hands-on Session

This workshop will be equipped with laptop computers with on-line access to SmartFix Plus for all released aircraft models.

Representatives from our SmartFix Plus Team, Field Service and Customer Support Engineering will be present for direct consultation during the hands-on sessions.

Topics will include:
- Introduction to SmartFix Plus for pilots and maintenance personnel.
- Introduction to Smart Ops for Global pilots
- Basic troubleshooting using SmartFix Plus for maintenance personnel
- Advanced troubleshooting using SmartFix Plus for maintenance personnel

SmartFix Plus PC Desktop Apps, Blackberry Apps and Stand Alone Smart Ops packages will be available at this session.

SmartFix Plus troubleshooting training qualifies for FAA IA renewal.

Jet-Care Presentation

* Engine Trend Monitoring (Gas Path Analysis)
* Spectro Oil Laboratory Analysis

Operational Round Table & Compliance Concerns for Intl Operators with UW

The focus of this session will allow participants to share best practices, training experiences, and other topics that are import to the Bombardier product operational communicty. We will also look at the updates, changes, procedures, and tools needed for smooth arrivals and departures into and out of the United States and locations abroad. Review of the latest requirements of Customs and Border Protection (CBP) and the Transportation Security Administration (TSA) under the Department of Homeland Security (DHS). We will answers to some of the most commonly asked questions his team answers daily regarding DHS' vetting processes. Will also cover the Visa Waiver Program, USVisit, NSEERS, and current APIS/MCL/UNEdifact requirements for light aircraft operators traveling into and from the U.S.

CIC - Hands-on Session

This workshop will provide users with on-line tutorial to the CIC website. Participants will learn tips and tricks to find all the informtion they need quickly and efficiently. Learn about our online services and ask questions. Provide feedback in an open learning environment.

Tech Session Challenger 300 Series

The Challenger 300 Webinar Technical Briefing will provide attendees with a brief update on top technical issues pertinent to the maintenance and operation of the aircraft. The presentation will have updates on items such as hydraulic system issues, thrust reverser corrosion, etc. The topics will cover a description of the technical issue, a status of the solution to the issue and availability of Service Bulletins where applicable.

Parts Update and Online Services

The focus of this session will provide customers with visibility on Bombardier's deployment of parts throughout the network, online parts price and availability tool, and our support plan to ensure that you get the part you need, when and where you need it.

SmartFix Plus - Hands-on Session

This workshop will be equipped with laptop computers with on-line access to SmartFix Plus for all released aircraft models.

Representatives from our SmartFix Plus Team, Field Service and Customer Support Engineering will be present for direct consultation during the hands-on sessions.

Topics will include:
- Introduction to SmartFix Plus for pilots and maintenance personnel.
- Introduction to Smart Ops for Global pilots
- Basic troubleshooting using SmartFix Plus for maintenance personnel
- Advanced troubleshooting using SmartFix Plus for maintenance personnel

SmartFix Plus PC Desktop Apps, Blackberry Apps and Stand Alone Smart Ops packages will be available at this session.

SmartFix Plus troubleshooting training qualifies for FAA IA renewal.

CES - Troubleshooting Rockwell Collins

Material will include:
1. Intro to Rockwell Collins Customer Support
2. CES Support Process Improvements
3. Demonstration of Software Loading

Smart Services

For new and experienced customers alike this session describes the fundamentals of Bombardier cost per flight hour programs, how to enroll and maximize your benefits. Q&A period included.

Warranty Overview

The material will include:
Warranty Adjudication Process
Warranty Core Management Process
Warranty Flat Rates
Aircraft Schedule A's
Warranty On-Line System
Hints -N- Tips

CIC - Hands-on Session

The focus of this session will allow participants to share best practices, training experiences, and other topics that are important to the Bombardier product operational community.

Enhancement to Take-off - Operational Safety Margins / Winter Ops

Topics covered:
- Aircraft Design and Operation.
- Natural Aerodynamic Stall.
- Premature Stall and Environmental Factors.
- Contamination Effects.
- Ground Effects and Rapid/Early Rotation.
- Sideslip.
- Contamination Effects - Slats Versus 'Hard' Wings.
- Tailplane Icing.
- Status of Takeoff Safety Enhancement Initiative.

Global Reliability Program

RIMP is a systematic and targeted plan to improve the reliability of your Global aircraft by identifying and replacing lower reliability parts with re-engineered, higher lifespan ones. The RIMP program will be executed in two stages; RIMP 1 was launched to operators on March 8, 2010.

Support Session - Challenger 800 Series

The Challenger 800 Series Support Briefing will provide attendees with an update on how Bombardier Business Aircraft are optimizing support & services to meet the unique needs of the Challenger 800 Series . The presentation will have an update on services provided by the Customer Response Team, Customer Care, Parts Logistics, Training, Service Facilities, Technical Publications, etc. and how customers can get the best support possible.

Emerging Regulations/Navigation with Universal Weather

Basic requirements of three of the most burning regulatory issues facing the industry today, including: EU-ETS, ISBAO, and SMS.Latest news and information for each issue and clear up some of the confusion regarding these topics.

Attendees of this session will leave with:
An understanding of the processes that will be covered under CBP such as the Border Overflight Exemption Program, APIS, USVISIT, NSEERS, Visa Waiver Program and ESTA, and more.

An understanding of steps being taken by DHS, CBP and TSA to limit overlapping and unnecessary vetting programs i.e. eAPIS, TSA Waivers, TSA Security Programs.

How EU-ETS impacts their operations
Why they should monitor emissions now
What is ISBAO/SMS and how it impacts their operations?
Why they should begin implementing ISBAO/SMS now?
Where to turn to for free resources available to help answer their questions
Cover: WAAS- LPV: RNP SAAR; ADS-B Out; Link 2000+; EU CDPLC; FANS/CPDLC; TCAS CH 7.1; CVR and DFDR

Understanding the Authorized Service Facility Network

The focus of this session will allow Customers to gain a better understanding and benefits of using the Authorized Service Facilities. This session provides an overview of Bombardier's approved ASF network (administration of warranty & smart parts, program initiatives (RIMP), MRP support, technical support, etc). Customers are encouraged to share their experiences, ideas and suggestions.

Global Reliability Program

RIMP is a systematic and targeted plan to improve the reliability of your Global aircraft by identifying and replacing lower reliability parts with re-engineered, higher lifespan ones. The RIMP program will be executed in two stages; RIMP 1 was launched to operators on March 8, 2010.

Warranty Overview

The material will include:
Warranty Adjudication Process
Warranty Core Management Process
Warranty Flat Rates
Aircraft Schedule A's
Warranty On-Line System
Hints -N- Tips

Operational Round Table & Compliance Concerns for Intl Operators with UW

The focus of this session will allow participants to share best practices, training experiences, and other topics that are import to the Bombardier product operational communicty. We will also look at the updates, changes, procedures, and tools needed for smooth arrivals and departures into and out of the United States and locations abroad. Review of the latest requirements of Customs and Border Protection (CBP) and the Transportation Security Administration (TSA) under the Department of Homeland Security (DHS). We will answers to some of the most commonly asked questions his team answers daily regarding DHS' vetting processes. Will also cover the Visa Waiver Program, USVisit, NSEERS, and current APIS/MCL/UNEdifact requirements for light aircraft operators traveling into and from the U.S.

CES - Troubleshooting Rockwell Collins

Material will include:
1. Intro to Rockwell Collins Customer Support
2. CES Support Process Improvements
3. Demonstration of Software Loading

Parts Update and Online Services

The focus of this session will provide customers with visibility on Bombardier's deployment of parts throughout the network, online parts price and availability tool, and our support plan to ensure that you get the part you need, when and where you need it.

Jet-Care Presentation

* Engine Trend Monitoring (Gas Path Analysis)
* Spectro Oil Laboratory Analysis

Smart Services

For new and experienced customers alike this session describes the fundamentals of Bombardier cost per flight hour programs, how to enroll and maximize your benefits. Q&A period included.